Brian Butler, president and owner since 1995, exemplifies the Postal Express commitment to customer satisfaction by involving himself daily with customers and with his employees. His hands-on style has created a positive work environment and resulted in strong company growth. Brian gained 13 years of management experience with Hilton Hotels Corporation, culminating as managing director of Operations Eastern Region. “Customer service and strict controls are critical to success in the hotel business and I place it as top priority for Postal Express. Customer satisfaction is the key to our success.”
Chris Zumek, marketing director, has been with Postal Express for over 15 years and has a mastery of the logistics industry and meeting customer needs that has no equal. Chris's broad range of skills include working in operations, sales, and marketing which allows him to speak directly to clients on the benefits of Postal Express products and services without having to delay the process. Hundreds of clients across the pacific northwest know Chris by name and depend on him for answers to all their logistical and transportation needs.
Jinus Fiuzi, controller, has been working in accounting since 1993 and has been with Postal Express since 1996. Jinus and her team ensures billing for our customers is accurate and timely. Furthering our dedication to meet customers’ needs, she will customize each customer’s billing to enhance their payment process. Although Jinus opperates "behind the scenes," her expertise in financial management helps to ensure that all Postal Express services are successfully provided and our customers are well taken care of. “We are very customer service oriented and we work as a team to get the job done,” says Jinus.
Don Zell, fleet director, joined the team here at Postal Express in 2005. Previously working with the Nevada DOT, he brings with him fifteen years of fleet experience. With his EMT and Master ASE Technician certifications, Don says, “Safety is number one; it ensures dependable, on-time deliveries.” He maintains the safety and reliability of over 175 vehicles, sustaining an in-depth knowledge of each one. He must assign the correct vehicle daily to each driver for the delivery size and route length; creating the most fuel efficient way to get your mail and packages to their destination on time while keeping our services affordable for you. Don educates all our drivers on basic daily maintenance and how to handle less than desirable driving conditions, (such as checking the oil and chaining up in the snow). While most of Don’s work is behind the scene, he exemplifies outstanding service standards.
Ruben Pedersen, sales director, has 27 years in the courier business with national and regional courier companies. His springboard into the transportation industry was in college while working as a bank messenger. His broad range of industry experience uniquely enables him to recognize customer needs and to effectively meet them. “Our customers’ satisfaction is top priority and I fully know and understand our capabilities,” says Ruben. His industry knowledge and expertise ensures that all Postal Express services are provided professionally, and as promised.
Katrina Kahler, customer service manager, has an extensive background in exceptional customer service. She began with Federal Express as a courier delivering product to customers. This one-on-one interaction with customers provided her with first hand knowledge of their expectations and needs. She also gained valuable insight into the relationship between training and strong management and the consistent flow of packages to customers. Katrina went on to manage a transportation department for Corporate Express which involved a high number of drivers and a customer service department. Here, she ensured excellent customer service and delivery for customers, while keeping a high level of service. Katrina has a strong belief that bringing value to the customer is critical and having a great relationship with our customers is vital for us at Postal Express. Her awareness and appreciation for what the customers require, backed up by her experience, makes Katrina a leader in our company.
